PRIVACY POLICY

Liminal Holistic Health
17.11.2024

Protecting personal data is a priority, and this Privacy Policy explains how information is collected, used, and safeguarded in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using this website, booking services, or interacting through any available platforms, you agree to the practices outlined in this policy.

1. Information Collected

The following types of personal data may be collected and processed:

  • Contact Information: Name, phone number, email address, and postal address.

  • Health and Medical Information: Medical history, doctor’s details, injury history, and fitness goals provided through digital questionnaires.

  • Payment Information: Billing details provided during transactions.

  • Scheduling Information: Data provided when booking appointments through Acuity Scheduling.

  • Technical Information: IP addresses and browser data when visiting the website.

Sensitive health and medical information is securely stored and accessed only when necessary for providing services.

2. How Data Is Collected

Personal data may be collected through the following means:

  1. Acuity Scheduling: Information is gathered when appointments are booked, including name, contact number, and email address.

  2. Digital Questionnaires: Additional information, such as medical history and address, is collected using a secure iPad system.

  3. Direct Communication: Information shared through the website, business email, or social media platforms like Instagram and Facebook.

  4. Payment Processing: Details are collected directly or through third-party processors.

3. Purpose of Data Collection

Personal data is processed to:

  • Provide services, including Personal Training, Sports Massage, and Biomechanics Coaching.

  • Customise health and fitness programs.

  • Manage bookings, confirmations, and communications.

  • Process payments and issue receipts.

  • Comply with legal obligations, such as maintaining accurate financial records.

  • Improve website and marketing efforts.

Marketing communications, such as promotional emails, are only sent with explicit consent, and the option to opt-out is always available.

4. Legal Basis for Processing

Personal data is processed under the following legal bases:

  • Performance of a Contract: Information is used to deliver the services booked.

  • Consent: Sensitive health data and marketing communications are processed with explicit consent.

  • Legitimate Interests: To ensure efficient business operations and improve services.

  • Legal Obligations: Compliance with tax, health, and other legal requirements.

5. Sharing of Information

Personal data is not sold, rented, or traded. However, data may be shared with:

  • Service Providers: Third-party services such as Acuity Scheduling and payment processors, which are bound by strict data protection agreements.

  • Legal Authorities: If required by law, such as in response to a court order.

  • Healthcare Professionals: Only with consent, if sharing is necessary for health or safety.

6. Data Retention

Personal data is retained only as long as necessary for the purposes outlined or as required by law. Sensitive data, such as medical history, is securely deleted after 7 years in compliance with UK regulations.

7. Data Protection Rights

Under the UK GDPR, individuals have the following rights:

  • Access Personal Data: Request a copy of personal data.

  • Correct Inaccuracies: Update incorrect or incomplete information.

  • Request Deletion: Ask for personal data to be deleted, subject to legal obligations.

  • Restrict Processing: Limit how personal data is processed.

  • Data Portability: Request data in a transferable format.

  • Withdraw Consent: Opt-out of marketing or revoke consent for storing sensitive data.

To exercise these rights, email contact@liminalholistichealth.co.uk

8. Cookies and Website Tracking

The website uses cookies to:

  • Enhance the browsing experience.

  • Collect anonymised analytics data.

Cookie preferences can be managed through browser settings.

9. Data Security

Reasonable measures are implemented to protect personal data, including:

  • Encryption for sensitive information.

  • Secure storage of medical and health records.

  • Restricted access to personal data on a need-to-know basis.

While every effort is made to ensure security, no system is completely secure. By using these services, this risk is acknowledged.

10. Social Media and Third-Party Links

The website may include links to social media platforms like Instagram and Facebook or other external websites. Responsibility cannot be taken for the privacy practices of third parties, so reviewing their policies is advised.

11. Updates to This Policy

This policy may be updated periodically to reflect changes in practices or legal requirements. Significant updates will be communicated via email or through the website.

12. Contact Information

For questions about this Privacy Policy or to exercise data rights, please use the following contact details:

  • Email: contact@liminalholistichealth.co.uk